FAQs
Frequently Asked Questions
What Shipping Methods Are Available?
Hapzo ships orders through trusted courier partners to ensure safe and timely delivery. Shipping methods may vary depending on your location, but all orders are delivered using standard courier services with tracking available. Once your order is shipped, you will receive a tracking number via email or WhatsApp.
Do You Ship Internationally?
Currently, Hapzo ships only within India. International shipping is not available at the moment.
How Long Will It Take To Get My Package?
Orders are usually processed within 1–3 business days and delivered within 3–7 business days, depending on your location.
Do you offer free shipping?
Yes, Hapzo offers free shipping on orders above ₹500 as part of our promotional offers.
What if my order is delayed?
Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances. Our support team will assist you if needed.
What happens if the delivery fails?
If delivery attempts fail due to an incorrect address or unavailability, the order may be returned. Additional shipping charges may apply for re-delivery.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact us within 48 hours with photo proof via email or WhatsApp, and we will assist you.
What Payment Methods Are Accepted?
Hapzo accepts UPI, credit cards, debit cards, net banking, and other secure online payment methods available at checkout.
Is my payment information secure?
Yes, all payments are processed through secure and trusted payment gateways to ensure your financial information is protected.
Do you offer Cash on Delivery (COD)?
Currently, Cash on Delivery (COD) is not available. All orders must be completed using our secure online payment methods during checkout.
When will my payment be charged?
Your payment will be charged immediately after the order is successfully placed.
What should I do if my payment fails?
If your payment fails, please try again using another payment method or check with your bank. If the issue continues, contact our support team.
Will I receive a payment confirmation?
Yes, once your payment is successful, you will receive an order confirmation message via email or WhatsApp.
Can I get a refund if I cancel my order?
If your order is eligible for cancellation, the refund will be processed to the original payment method according to our return policy.
How long does it take to receive a refund?
Refunds are usually processed within 5–7 business days after the return is approved.
How do I place an Order?
You can place an order by selecting your desired product, adding it to the cart, and completing the checkout process with your shipping and payment details.
How will I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation via email or WhatsApp.
Can I cancel my order after placing it?
Orders can only be cancelled before they are processed or shipped. Once the order is processed, cancellation may not be possible.
Can I change my order after placing it?
If you need to modify your order, please contact our support team as soon as possible. Changes may not be possible once the order is processed.
How can I check my order status?
You will receive tracking details via email or WhatsApp once your order is shipped, allowing you to track the delivery.
What if I entered the wrong shipping address?
Please contact our support team immediately. If the order has not been shipped yet, we may be able to update the address.
Why was my order cancelled?
Orders may be cancelled due to payment issues, product unavailability, or incorrect information.
Do I need to create an account to place an order?
No, you can place an order as a guest, but creating an account may help you track orders more easily.